Improved multi-service booking
Customers can review several services and professionals in a single confirmation journey.
Hello. How can we help?
Find clear answers, step-by-step guides and practical tips for running your business with BookByOnline.
Getting started journey
View full setup guide Start taking bookings
Complete these six practical steps to publish your booking experience.
Browse help topics
Find guidance across booking, operations, payments, CRM, marketing and multi-location management.
Getting started
Account creation, onboarding, importing data and initial setup.
1 articleExplore
Calendar and appointments
Day, week and month views, bookings, rescheduling, cancellations, waitlists and double-booking controls.
1 articleExplore
Online booking
Live availability, booking rules, customer confirmations, coupons and calendar additions.
1 articleExplore
Booking website and branding
Logos, colours, images, custom domains, SSL, SEO and link previews.
1 articleExplore
Services, rooms and resources
Menus, durations, prices, buffers, staff assignment, rooms and equipment.
1 articleExplore
Staff management
Profiles, permissions, working hours, breaks, leave, commission and individual calendars.
2 articlesExplore
Payments and deposits
Deposits, full and part-payments, refunds, payouts, no-show fees, invoices and tax.
3 articlesExplore
Customers and CRM
Profiles, visit history, notes, forms, memberships, packages and loyalty.
0 articlesExplore
Marketing and automation
Coupons, referrals, birthday messages, rebooking reminders and recovery campaigns.
0 articlesExplore
Messages and reminders
Email, SMS and WhatsApp confirmations, reminders and notification templates.
0 articlesExplore
AI receptionist
Call and chat handling, after-hours enquiries, empty-slot recovery and handoff controls.
0 articlesExplore
Locations and global settings
Multiple locations, currencies, languages, time zones, tax and regional holidays.
1 articleExplore
Integrations
Google Calendar, Outlook, Google Meet, Stripe, PayPal, WhatsApp, Zapier and more.
1 articleExplore
Reports and analytics
Booking performance, revenue, staff performance, retention and no-shows.
0 articlesExplore
Account, plans and security
Login, billing, permissions, privacy, data exports, GDPR and account closure.
0 articlesExplore
Most viewed guides
Popular answers used by BookByOnline businesses.
Calendar and appointments
Create an appointment
Clear steps and practical guidance for this task.
6 min readUpdated 14 Jul 2026
Staff managementAdd a staff member
Clear steps and practical guidance for this task.
5 min readUpdated 12 Jul 2026
Payments and depositsSet up a booking deposit
Clear steps and practical guidance for this task.
7 min readUpdated 10 Jul 2026
IntegrationsConnect your Google Calendar
Clear steps and practical guidance for this task.
4 min readUpdated 8 Jul 2026
Payments and depositsRefund a customer
Clear steps and practical guidance for this task.
6 min readUpdated 5 Jul 2026
Locations and global settingsChange your business hours
Clear steps and practical guidance for this task.
4 min readUpdated 2 Jul 2026
New to BookByOnline?
Watch a short tour or read the transcript at your own pace.
Product tour video placeholder
00:00
Welcome and navigationFind your dashboard, calendar and setup tools.
01:15
Create your first serviceAdd duration, pricing and booking rules.
03:40
Add staff and availabilitySet working hours, breaks and permissions.
06:10
Read written transcriptPublish your booking pagePreview the customer journey and test a booking.
Popular workflows
Follow complete, task-based collections.
Set up online booking from start to finish
A complete checklist for publishing your booking journey.
Reduce cancellations and no-shows
Use deposits, reminders and booking rules together.
Add and manage a team
Set profiles, permissions, hours and calendars.
Take deposits and issue refunds
Configure payments and handle changes.
Launch a branded booking website
Publish a polished booking presence on your own domain.
Open a second business location
Add settings, staff and services for another site.
Run online consultations with Google Meet
Connect a meeting provider and send joining details.
Bring inactive customers back
Use reminders, segments and campaigns.
Help for your industry
See guidance tailored to the way your business takes appointments.
Latest product updates
Recent improvements and changes across BookByOnline.
Read notes
Calendar Sync connect flow
Connect Google Calendar and Google Meet directly from the Calendar Sync button, with clearer status.
Redesigned Settings workspace
Settings is now organised into Business Setup, Commerce, Marketing & Growth, Team and Account.
Still need a hand?
Choose the support route that best matches your question.
Chat with support
Start a conversation with the support team from your dashboard.
Response time: editable placeholderSend a support request
Share screenshots and details for a question that needs investigation.
Response time: editable placeholderCheck system status
Review current service health, incidents and planned maintenance.
Live status content required